Stop troubleshooting. Start enjoying it.
Three tiers, monthly billing, no nasty exit clauses. We monitor, we patch, we pick up the phone — for homes that have outgrown the consumer kit, and for small businesses that can't afford to be down.
One engineer, not a call centre. The response targets below are honest — they're what we aim for every time, and most weeks we beat them. They are not contractual SLAs. If you need a tier-1 helpdesk with 24/7 phone cover, we'll happily refer you to a larger MSP.
Essential
£75/mo +VAT
or £810/yr (save 10%)
3-month rolling
Quiet, reliable IT — we watch it, you forget about it.
- 24/7 automated network monitoring with alerts to us
- Firmware, security patches and daily config backups managed for you
- Email support — next business day for routine, same business day (best effort) for service-down
- Quarterly health-check report
- One-page network diagram, kept current with any changes we make
- 20% off our standard hourly rate for work outside the plan
- Internet provider liaison when your line goes down — we make the calls
Professional
£165/mo +VAT
or £1,780/yr (save 10%)
6-month rolling
Hands-on support for everything Luma installed — same engineer who built it.
- Everything in Essential
- Reactive support for any kit, app or integration we supplied or installed — networking, CCTV, smart-home, custom apps
- Same business day for routine; target within 4 working hours for service-down
- Phone, video and WhatsApp support
- 2 hours of remote moves-and-changes per year (rolls over up to 4)
- One on-site visit per year included (tune-up, cable check, hardware audit)
- Warranty management on hardware we supply — UI Care registered, RMAs handled by us
- 5% loyalty discount from year 2
Concierge
£325/mo +VAT
or £3,510/yr (save 10%)
12-month
The whole smart home, whoever installed it — one engineer, one number, one bill.
- Everything in Professional
- We'll take a look at any smart-home product in the house, whoever installed it — Sonos, Lutron, Ring, Nest, Hue, legacy integrations. Diagnose, advise and escalate to the manufacturer; we don't warrant kit we didn't supply, but you've got one number to call.
- Front of queue; target within 2 working hours for service-down
- Best-effort out-of-hours for genuine emergencies
- One on-site visit per quarter + monthly check-in call
- 6 hours of remote moves-and-changes per year (rolls over up to 12)
- Full living documentation — network map, device inventory, credentials vault, runbook
- Loaner hardware where we have stock; otherwise we expedite the RMA on your behalf
- Multi-site coverage — main home plus a holiday let or small office under one plan
- 10% loyalty discount from year 2
Essential
£25/user/mo +VAT
or £270/user/yr (save 10%)
3-month rolling
Quiet, reliable IT for small teams — we watch it, you focus on the work.
- 24/7 automated network monitoring with alerts to us
- Firmware, security patches and daily config backups managed for you
- Email support — next business day for routine, same business day (best effort) for service-down
- Quarterly health-check report
- One-page network diagram, kept current with any changes we make
- 20% off our standard hourly rate for work outside the plan
- Internet provider liaison when your line goes down — we make the calls
Professional
£55/user/mo +VAT
or £595/user/yr (save 10%)
6-month rolling
Hands-on support for everything Luma installed — same engineer who built it.
- Everything in Essential
- Reactive support for any kit, app or integration we supplied or installed — networking, CCTV, point-of-sale, custom apps
- Same business day for routine; target within 4 working hours for service-down
- Phone, video and WhatsApp support
- 2 hours of remote moves-and-changes per user per year (rolls over up to 4)
- One on-site visit per quarter (cable check, hardware audit, team Q&A)
- Warranty management on hardware we supply — UI Care registered, RMAs handled by us
- 5% loyalty discount from year 2
Concierge
£110/user/mo +VAT
or £1,190/user/yr (save 10%)
12-month
The whole office, whoever installed it — one engineer, one number, one bill.
- Everything in Professional
- We'll take a look at any networked product on the premises, whoever installed it — printers, NAS, VOIP, point-of-sale, legacy kit from a previous IT company. Diagnose, advise and escalate to the manufacturer; we don't warrant kit we didn't supply, but you've got one number to call.
- Front of queue; target within 2 working hours for service-down
- Best-effort out-of-hours for genuine emergencies
- One on-site visit per month + monthly check-in call
- 6 hours of remote moves-and-changes per user per year (rolls over up to 12)
- Full living documentation — network map, device inventory, credentials vault, runbook
- Loaner hardware where we have stock; otherwise we expedite the RMA on your behalf
- Multi-site coverage — main office plus a satellite or warehouse under one plan
- 10% loyalty discount from year 2
Standard hourly rate for work outside the plan: £95/hr +VAT — plan members pay £76/hr.
Quoted separately: project installs (new networks, CCTV builds, smart-home design), hardware procurement, M365 / Google Workspace licensing, multi-site beyond two properties, and travel beyond ~25 miles from Marlow.
Eyes on it, so you don't have to be.
Network health
Wi-Fi access points, your internet connection, switches and ports — all watched in the background. If something starts limping, we usually see it before you notice.
Security & updates
Firmware patches across UniFi, Home Assistant and any custom apps we built for you. Quarterly access reviews.
Smart-home brain
Home Assistant uptime, integration health, encrypted off-site backups, and a periodic check that automations still do what you remember.
Apps & sites
Uptime monitoring, security alerts, certificate renewals, and the occasional honest nudge that something is due an upgrade before it becomes a problem.
Quarterly reports
A short write-up: what happened, what we patched, what we recommend next. No 80-page PDFs nobody reads.
A human on the phone
Same engineer every time. They know your setup, they have the runbook, they don't make you re-explain everything.
One place for tickets, SLAs and your setup.
The Luma client portal
Care-plan clients get a private portal for raising tickets, tracking progress against your SLA, and seeing the runbook for your setup. Same engineer on the other end, same context every time — no re-explaining your network from scratch.
Access is provisioned at handover for clients on an active care plan. Not a client yet? Get in touch.
What you can do there
- Submit a new ticket with photos or screenshots
- See live status and SLA timer on every open ticket
- Read the history of past tickets and resolutions
- Find the runbook for your setup in one place
Local engineer, on the doorstep.
Based in Marlow — we work across Marlow, Maidenhead, Henley-on-Thames, Beaconsfield, Bourne End, Cookham and High Wycombe, and the rest of the Thames Valley by arrangement. See where we work.