Welcome to lumatechsolutions.co.uk. These Terms and Conditions ("Terms") govern your use of the website operated by Luma Tech Solutions ("Company", "we", "us", or "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

1. Introduction

These Terms set out the rules for using our website and provide general information about the services we offer. Any services you purchase from us will be governed by a separate written quotation, statement of work, service agreement, care plan terms, or similar document (the "Service Agreement"). If there is any conflict between these website Terms and a Service Agreement, the Service Agreement will prevail for the relevant services.

2. Services

Luma Tech Solutions provides IT services and technology solutions, including (without limitation):

  • Networking: Design, supply, configuration, and installation of business-grade Wi-Fi and network infrastructure.
  • Physical Security: Design and installation of CCTV, access control, alarm and smart-lock systems, including options focused on local storage to reduce reliance on cloud services.
  • Software Development: Development of custom mobile apps, websites, integrations, and related software deliverables as agreed in writing.
  • Automation: Implementation of smart home and business automation systems (including platforms such as Home Assistant) to control lighting, climate, access, and other connected devices.
  • Support: Ongoing maintenance, monitoring (where offered), troubleshooting, and support via our care plans or support arrangements.

Information on this website is for general guidance only and does not form a binding offer. A binding contract for any project, deliverables, timelines, pricing, and warranties will only arise when we confirm the engagement in writing (for example, by accepting your order or signing a Service Agreement).

3. Intellectual Property

Website content. Unless otherwise stated, Luma Tech Solutions and/or its licensors own the intellectual property rights for all material on this website, including text, graphics, logos, images, and code. All intellectual property rights are reserved. You may access content from lumatechsolutions.co.uk for your own personal use, subject to the restrictions in these Terms.

You must not:

  • Republish material from lumatechsolutions.co.uk.
  • Sell, rent, or sub-license material from the website.
  • Reproduce, duplicate, or copy material from the website.
  • Redistribute content from Luma Tech Solutions (unless content is specifically made for redistribution).

Project deliverables. Any intellectual property rights in software, configurations, documentation, designs, drawings, automation logic, or other deliverables we create for you will be set out in the applicable Service Agreement. Unless agreed otherwise in writing, we retain ownership of our pre-existing materials, tools, templates, code libraries, and know-how, and you receive a licence to use deliverables to the extent necessary for your intended use.

4. User Conduct

You agree to use the website only for lawful purposes. You are prohibited from using the site to:

  • Engage in any activity that violates local, national, or international law.
  • Transmit any data or material that contains viruses, Trojan horses, worms, or other harmful programs.
  • Attempt to gain unauthorized access to our server, database, or any computer linked to our website.

5. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Subject to the above, to the maximum extent permitted by law:

  • We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, or loss of data.
  • We will not be liable for losses arising from your use of (or inability to use) the website, including reliance on information on the website.
  • We will not be liable for any unauthorised access to or use of our servers and/or any personal information stored therein, except to the extent caused by our failure to take reasonable care.
  • We do not guarantee the accuracy, completeness, or timeliness of website content, and we are not responsible for errors or omissions.

For paid services (including any physical installations for Security, Networking, or Automation, and any Software Development or Support services), our responsibilities, any warranties, and any applicable caps or limitations will be set out in the relevant Service Agreement. If no Service Agreement applies, our total liability (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) will be limited to the amounts paid by you to us for the services giving rise to the claim in the 3 months preceding the event giving rise to the claim.

6. Disclaimer of Warranties

This website is provided on an "AS IS" and "AS AVAILABLE" basis. Luma Tech Solutions makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, or materials included on this site. We do not warrant that the website will be uninterrupted, timely, secure, or error-free.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Luma Tech Solutions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Luma Tech Solutions shall not be responsible or liable, directly or indirectly, for any damage or loss caused by the use of such content or services.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding data collection and usage.

9. Governing Law (England and Wales)

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Geographic Restrictions

Luma Tech Solutions is based in the United Kingdom and primarily serves the Berkshire and Buckinghamshire areas. We make no claims that the website or any of its content is accessible or appropriate outside of the United Kingdom.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page. Your continued use of the website after such changes constitutes your acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Luma Tech Solutions
Website: lumatechsolutions.co.uk
Email: hello@lumatechsolutions.co.uk